FOR THE FASTEST POSSIBLE SERVICE, CONTACT US PRIOR TO MAILING US YOUR PACKAGE.Ģ - REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, PILLOWS, ETC) TO AVOID DAMAGE IN TRANSIT. STORE OR POSTMARKED FROM WITHIN THE U.S.ġ - COMPLETE THE RETURN FORM INCLUDED IN YOUR ORDER. ADDRESS MUST BE RETURNED TO A CELINE U.S. PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.
YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS BEFORE UNSEALING THE FRAGRANCE BOTTLE. FRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES. TO AVOID ANY DAMAGE, WE RECOMMEND TRYING ON THE SHOES ON A CLEAN, CARPETED SURFACE. THEY MUST BE UNMARKED AND IN THEIR ORIGINAL CONDITION. ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN. (EXCEPTION: FRAGRANCE SAMPLES INCLUDED WITH PURCHASE.) ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED. MERCHANDISE MUST BE POSTMARKED OR RETURNED TO A CELINE STORE WITHIN 14 DAYS FROM THE DATE OF DELIVERY. Please note that refunds may take several business days to appear in your bank account, depending on your credit card issuer. Shipping costs incurred upon order placement are non-refundable.
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ITEMS PURCHASED FROM CELINE.COM CAN BE RETURNED FOR A REFUND, AT NO CHARGE, TO CELINE.COM OR CELINE FREE STANDING STORES IN THE UNITED STATES WITHIN 14 DAYS FROM DELIVERY.
How do I return or exchange something I ordered online?
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